Welcome to Review Hydra (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, software, automations, messaging systems, and related tools.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information from clients and end users:
Business Information
Business name
Business address
Website URL
Google Business Profile information
CRM and software integrations
Contact Information
Name
Email address
Phone number
Customer Data Uploaded By Clients
Clients may upload or sync customer information including:
Customer names
Phone numbers
Email addresses
Appointment information
Service history
Clients are solely responsible for ensuring they have the legal right and consent to share this information with us.
2. How We Use Information
We use collected information to:
Provide review request automation services
Send SMS and email communications
Generate and manage review campaigns
Automate customer follow-up workflows
Improve our services and systems
Provide analytics and reporting
Respond to customer support requests
Maintain platform security and fraud prevention
3. SMS & Email Communications
Our services may send SMS messages, MMS messages, emails, and automated communications on behalf of clients.
Clients are responsible for:
Obtaining proper customer consent
Complying with GDPR, PECR, TCPA, and all applicable marketing and messaging laws
Maintaining lawful contact databases
Review Hydra acts solely as a software and automation provider and is not responsible for unlawful use of the platform by clients.
Recipients may opt out of communications at any time by replying STOP or by contacting the sending business directly.
4. Data Sharing
We do not sell personal data.
We may share information with trusted third-party providers necessary to operate our services, including:
SMS providers
Email delivery providers
CRM systems
Cloud hosting providers
Payment processors
Analytics providers
These providers may process data on our behalf under contractual obligations.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only as long as reasonably necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Clients may request deletion of their data by contacting us.
7. Client Responsibilities
Clients agree that they:
Own or have lawful permission to use uploaded customer data
Have obtained all necessary consents
Will not use Review Hydra for spam, harassment, or unlawful marketing
Will comply with all applicable privacy and communication laws
Review Hydra reserves the right to suspend or terminate accounts that violate these terms.
8. Third-Party Services
Our services may integrate with third-party platforms including CRMs, Google Business Profile services, payment processors, and communication tools.
We are not responsible for the privacy practices or content of third-party services.
9. Cookies & Analytics
Our website may use cookies and analytics tools to:
Improve user experience
Analyze traffic and usage
Measure marketing performance
Maintain website functionality
Users may disable cookies through their browser settings.
10. Your Rights
Depending on your jurisdiction, you may have rights including:
Access to personal data
Correction of inaccurate data
Deletion of personal data
Restriction of processing
Objection to processing
Data portability
Requests may be submitted via our contact information below.
11. Limitation of Liability
Review Hydra provides software, automation tools, and marketing systems “as is” without guarantees of specific business outcomes, rankings, review volume, or revenue increases.
Clients acknowledge that:
Google algorithms may change
Review filtering may occur
Platform availability may vary
Results are not guaranteed
To the maximum extent permitted by law, Review Hydra shall not be liable for indirect, incidental, consequential, or special damages arising from use of the services.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the services after updates constitutes acceptance of the revised policy.
13. Contact Information
For questions regarding this Privacy Policy, contact: Email: [email protected]
